Help Center

Find answers and get support

Welcome to the Help Center

Find answers to common questions and learn how to make the most of your FrozenFernHouse experience.

Getting Started

First Time Here?

When you first visit FrozenFernHouse, you'll be asked to verify your age. Simply confirm that you're 18 or older to enter. You'll also see a cookie consent notice—accepting cookies helps us provide the best experience.

No Registration Needed

You don't need to create an account or provide any personal information. Just visit and start playing!

Starting Balance

Everyone starts with 1,000 virtual ice crystals. These have no real-world value and are purely for entertainment.

Playing Games

Frozen Slots

How to play:

Frosty Dice

How to play:

Winter Poker

How to play:

Managing Your Balance

Running Low on Ice Crystals?

If your balance gets too low to play, you can reset it by clearing your browser's local storage:

  1. Open your browser's developer tools (usually F12)
  2. Go to the "Application" or "Storage" tab
  3. Find "Local Storage" and click on the site
  4. Delete the "gameBalance" entry
  5. Refresh the page—you'll start with 1,000 crystals again

Tracking Your Progress

Your balance and game statistics are saved in your browser's local storage. This means your progress is private and secure, but it won't transfer between different browsers or devices.

Technical Support

Game Not Loading

If a game won't load, try these steps:

  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Disable browser extensions that might interfere

Age Verification Won't Go Away

The age verification uses local storage. If it keeps appearing:

  1. Make sure cookies/local storage are enabled in your browser
  2. Check that you're not browsing in private/incognito mode
  3. Try a different browser

Game Controls Not Working

If buttons or controls aren't responding:

  1. Check if JavaScript is enabled in your browser
  2. Disable ad blockers temporarily
  3. Try on a different device
  4. Contact support if the issue persists

Mobile Issues

FrozenFernHouse works on mobile devices, but for the best experience:

Privacy and Safety

What Information Do We Collect?

Very little! We don't require registration, so we don't collect names, emails, or personal details. Your game progress is stored locally in your browser. See our Privacy Policy for full details.

Is My Information Secure?

Since we don't collect personal information and all game data is stored locally in your browser, your privacy is protected. We use standard security measures for our website.

Understanding the Platform

Is This Real Gambling?

No. FrozenFernHouse is a social entertainment platform. All currency is virtual with no real-world value. You cannot win real money or prizes, and you never need to pay anything.

Can I Win Real Money?

No. Ice crystals are virtual tokens for entertainment only. They have no monetary value and cannot be exchanged for money, prizes, or anything of value.

Do I Need to Pay?

Never. FrozenFernHouse is completely free. We don't sell anything, and we never will.

Account and Data

How Do I Delete My Data?

Since your data is stored locally in your browser, you can delete it by clearing your browser's local storage for our site. See the "Managing Your Balance" section above for instructions.

Can I Transfer My Progress?

No, game progress is stored locally in each browser. It won't transfer between devices, browsers, or if you clear your browser data.

Responsible Gaming

I Think I'm Gaming Too Much

Even though no real money is involved, gaming can still become problematic. If you're concerned, please visit our Responsible Gaming page for resources and support.

Setting Limits

We recommend setting your own time limits for gaming. Take regular breaks and remember that gaming should always be fun, not stressful.

Still Need Help?

If you couldn't find the answer you're looking for, we're here to help:

Back to Games